Onboarding and Implementation Services for Connected Safety Programs

As with any technology, your people’s initial impression and experience are key indicators for how much—or how little—they'll use it.

That makes onboarding and implementation critical aspects of your connected safety program’s success as your teams navigate this change to policies and procedures.

With our onboarding and implementing services, Blackline Safety invests heavily in your program upfront. The goal is to ensure your investment in our solution has a smooth start that drives adoption and sets you up for long-term success.

Our Approach

The seamless implementation and successful adoption of your Blackline Safety connected safety solutions is our number one goal. Our robust and tailored approach helps you maximize the value of your products and services. We offer:

An experienced team with proven track record to guide you every step of the way
Support for account design and training
Change management guidance

Our Process

You will work with a dedicated Client Implementation Coordinator(CIC) who will provide end-to-end support. They’ll also guide you throughout your onboarding journey to ensure your system and tools are set up to meet your business needs following these six steps.

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1. INTRODUCTION

Your Client Implementation Coordinator (CIC) will work collaboratively with you and your team to gain a complete understanding of your organization, goals and your criteria for success.

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2. ACCOUNT DESIGN

Your CIC will work with you to set up and configure your Blackline Live account to meet your business needs and align to your organizational procedures, protocols and practices.

3. TRAINING & TESTING

Your CIC will work with you and your team to establish requirements for training. After training is completed, devices and portal configurations can be tested in a live or non-live operation setting.

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4. FEEDBACK & ANALYTICS

Your CIC will address any feedback you may have and make any necessary changes. They will review the data insights collected in Blackline Analytics to help you maximize the value you get from your solutions.

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5. GO-LIVE

Your CIC will work with you to ensure your business is ready to Go-Live. On your Go-Live date, your system functionality will transition to live operations with alerts managed according to your Emergency Response Protocol.

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6. AFTER GO-LIVE

Customer Care will be available 24/7 for technical support and the Client Success team will provide ongoing account management to ensure you get the most of your products and services.

Comprehensive Training

Get what you need, when you need it. We offer a variety of courses to meet your diverse training needs and enhance your company’s safety culture.*

Self-serve training including how to videos, webinars, guides and online support material
Virtual instructor-led training
Train-the-trainer, which empowers you to train personnel at your convenience
On-site training of all personnel at a location of your choice

*Note: All services may not be available in all geographies and languages. Contact sales for more information on onboarding and implementation services available to meet your business needs.

Reap the Rewards of Onboarding and Implementation Success

Our customers rate Blackline Safety’s onboarding and implementation services 5/5, thanks to:

Reduced time to value
Enhanced customer experience with end-to-end onboarding support
Expert support and guidance through the change management process
Successful user adoption with essential resources and training to get your program up and running quickly

FEATURED RESOURCES

Connected Safety Technology Adoption

A practical guide to managing change when implementing technology into a safety program. Communicating clearly, training appropriately and planning effectively are essential elements of any new tech adoption. With connected safety, these items are especially essential for success.

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Engage Your Workers and Drive Change: Technology Adoption Workbook

Looking for practical tools and easy-to-use templates on how to engage workers, drive change, and integrate connected technology into your safety program? Whether you’re implementing new technology for the first time or enhancing an existing roll-out, this resource will provide you with valuable checklists and practical exercises to complete.

DOWNLOAD WORKBOOK

Privacy & Connectivity: Inspiring Trust with Your Workers

From lone worker protection to gas detection, to fast incident response, to powerful workplace insights—connected wearables bring many safety and workplace benefits. Listen to our insightful panel of customers share their strategies for successfully implementing connected safety technology and increased adoption through effective change management.

Watch On Demand

Unquestionable safety

Never rely on historical data to know if your fleet is compliant and that your teams’ safety is accounted for. All alert and situational data stream directly from your devices to Blackline Live in real time where it fuels professional emergency responses and intelligent efficiency studies. Access full visibility of your fleet from anywhere and trust that your teams are always covered.

Intelligent analytics

Blackline Analytics Essentials deliver a complete view of your fleet's operations. Easily identify how equipment is being used, where hazards are being encountered and even determine which devices are performing well and which can be leveraged better.

Every bump test, calibration, gas exposure and usage session is automatically recorded for hassle-free reporting. By leveraging out-of-the-box integrated connectivity and automated device log collection, your devices build a body of data today, providing measurable performance for tomorrow.

And that’s not where it ends. When you’re ready, premium analytics, powered by Blackline Vision , help you reveal efficiency opportunities on your worksite, proactively find gas leaks and more.

Ready when you are

Quickly assign shared devices between workers. Using a barcode scanner, on-the-fly device assignments are easy, changing from one user in a few seconds, making shift-changes a seamless operation.

Help is always on the line

Rest easy knowing the safety of your teams in the field is covered. Blackline’s Safety Operations Center (SOC) is the critical link between your employees and the help they need during an emergency, health event, dangerous situation and more.

With Blackline's optional 24/7 Live Monitoring service, 99% of calls for help are answered in under 60 seconds. From receipt through to resolution, responses are executed according to your custom emergency response protocol. The SOC team is even Five-Diamond Certified , meaning they are empowered to escalate responses to dispatch local emergency services to the employee’s exact location.

Always ahead of the curve

Blackline futureproofs your connected safety system, protecting your investment. Your G7 device is completely customizable and can be configured to accommodate diverse gas detection and safety monitoring needs, including no-gas lone worker, single-gas, multi-gas and multi-gas pump options. G7 can start life as a connected single-gas detector and be updated over time to support multiple gas sensors, walkie-talkie functionality and advanced lone worker monitoring. And because each unit connects directly to the Blackline Live, there’s no limit on the number of devices in your network.

Onboarding & Implementation Services

Success starts with the first impression.