24x7 Monitoring for Lone Worker Safety That Always Keeps You Connected

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When an incident occurs, the clock starts—and it doesn’t stop until help arrives. Harness faster incident response times by linking your connected safety devices to 24/7 live monitoring by professionally trained agents. These experienced professionals are prepared to handle any situation—from lone worker hazards like slips, trips and falls to a gas leak or explosion.

Alerts received in Blackline Live in <2 seconds
Alerts responded to by 24/7 live monitoring services in <60 seconds
Emergency services are dispatched if required

The Help You Need, When You Need It.

Professional 24/7 live monitoring through Blackline Safety’s in-house, five-diamond certified Safety Operations Center (SOC) or our global Alarm Receiving Center (ARC) partners means the safety of your team is covered by real people in real-time—at all times.

Our complete end-to-end monitoring services ensure alerts are responded to and managed quickly, without drawing on your own internal resources. You can focus on your company goals and the jobs at hand, knowing your team’s well-being is accounted for.

Plus, our agents can:

Escalate responses to local emergency services if needed
Conduct periodic drills and tabletop exercises to test your emergency response protocols
Ensure your employees are trained and prepared to respond promptly when contacted by monitoring services during incidents

Five Diamond Points of Excellence

Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL, UL and ISO.
Commitment to the highest levels of customer service.
Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series.
Commitment to raising the industry standards through TMA membership and participation in its activities.
Commitment to reducing false dispatches.

(TMA)

Prepared for anything

Our team is dedicated to providing a 24/7/365 monitoring service, even in the most unforeseeable circumstances, such as environmental emergencies, power outages and pandemics. We adhere to the highest industry standards, which include:

Dual back-up internet connections
Redundant power supplies
Monitoring and support through web-based Blackline Live to support monitoring continuity, even on the move
Emergency mobile monitoring equipment
Secondary location in case of evacuation
Multi-language support for 20 languages

Streamlined Incident Response


INCIDENT ALERT		ALERT RECEIVED		HELP SENT

Safety alerts coming into Blackline’s SOC and ARC partners range from missed check-ins or person-down events, to high gas levels or manually triggered requests for help. Each one is managed from receipt through to resolution, adhering to each customer’s unique emergency response protocol, and can quickly escalate to involve local emergency services as needed.

Agents are equipped to trigger and expertly manage evacuations, monitoring workers’ progress to muster points throughout the drill or incident. Agents can scale alerts and communicate instructions to individual workers via two-way voice communication, or to a group or all devices using mass text messaging, ensuring no worker is ever left behind.

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Accreditations

Our commitment to supporting our lone workers is taken very seriously, and we uphold the highest standards to fulfill this responsibility. To ensure compliance with the standards listed below, we undergo frequent audits, which involve rigorous monitoring, assessment and testing.

ISO 9001: International Standard for Quality Management Systems
BS 8484:2022: British Standard for the Provision of Lone Worker Devices and Services
BS 7858: British Standard for Security Screening
EN 50518: European Standard for Alarm Receiving Centres
BS 9518: British Standard for the Processing of Alarm Signals by an Alarm Receiving Centre (ARC)
BS 5979:2007: British Standard for Remote Monitoring Centres
BS 8418:2015: British Standard for detector-activated CCTV Systems for services provided

Unquestionable safety

Never rely on historical data to know if your fleet is compliant and that your teams’ safety is accounted for. All alert and situational data stream directly from your devices to Blackline Live in real time where it fuels professional emergency responses and intelligent efficiency studies. Access full visibility of your fleet from anywhere and trust that your teams are always covered.

Intelligent analytics

Blackline Analytics Essentials deliver a complete view of your fleet's operations. Easily identify how equipment is being used, where hazards are being encountered and even determine which devices are performing well and which can be leveraged better.

Every bump test, calibration, gas exposure and usage session is automatically recorded for hassle-free reporting. By leveraging out-of-the-box integrated connectivity and automated device log collection, your devices build a body of data today, providing measurable performance for tomorrow.

And that’s not where it ends. When you’re ready, premium analytics, powered by Blackline Vision , help you reveal efficiency opportunities on your worksite, proactively find gas leaks and more.

Ready when you are

Quickly assign shared devices between workers. Using a barcode scanner, on-the-fly device assignments are easy, changing from one user in a few seconds, making shift-changes a seamless operation.

Help is always on the line

Rest easy knowing the safety of your teams in the field is covered. Blackline’s Safety Operations Center (SOC) is the critical link between your employees and the help they need during an emergency, health event, dangerous situation and more.

With Blackline's optional 24/7 Live Monitoring service, 99% of calls for help are answered in under 60 seconds. From receipt through to resolution, responses are executed according to your custom emergency response protocol. The SOC team is even Five-Diamond Certified , meaning they are empowered to escalate responses to dispatch local emergency services to the employee’s exact location.

Always ahead of the curve

Blackline futureproofs your connected safety system, protecting your investment. Your G7 device is completely customizable and can be configured to accommodate diverse gas detection and safety monitoring needs, including no-gas lone worker, single-gas, multi-gas and multi-gas pump options. G7 can start life as a connected single-gas detector and be updated over time to support multiple gas sensors, walkie-talkie functionality and advanced lone worker monitoring. And because each unit connects directly to the Blackline Live, there’s no limit on the number of devices in your network.